Refund Policy

This Refund Policy applies to purchases of programs and services from International Association of Psychotraumatology and Neuroscience L.L.C-FZ ("we", "us").

1. Programs with a fixed start date

• Before the program starts — you may cancel and receive a full refund.
• Within 14 days after the program start date — you may request a refund of the amount paid, minus the value of the part of the program already delivered (calculated in proportion to the program duration).
• More than 14 days after the program start date — refunds are not provided, as a substantial part of the program and its materials has already been made available.

2. Membership

Membership fees may be refunded in full within 14 days of payment, provided that membership benefits have not been used. After that, membership fees are non-refundable, and you may cancel future renewals at any time.

3. Cancellation by us

If we cancel or postpone a program and you do not wish to join the new date, you will receive a full refund.

4. How to request a refund

Send an email to zubkovaiapn@gmail.com with your full name, the email used for the purchase, the program name and the date of payment. We will respond within 5 business days.

5. Processing

Approved refunds are made to the original payment method within 14 business days. The time for the funds to appear on your statement depends on your bank or payment provider.